31 Queens Road, Winchester | Covid-19 Procedures And Processes

Covid-19 Procedures and Processes

Covid-19 Procedures and Processes

IMPORTANT INFORMATION FOR YOUR STAY - PLEASE READ

During the Covid-19 Crisis the Government have issued guidance and restrictions governing Accommodation Providers and guidance to employers.

The following information reflects the changes we have introduced to protect both Employees and Guests. We hope you will bear with us, as we seek to provide an optimum level of service within the prescribed restrictions.

Updated 29th June 2020

Our accommodation is closed except for Essential Workers until the 4th July 2020.

Current Government definitions of essential workers are shown in the following links; Essential Workers (1) or Essential Workers (2)

From the 4th July 2020 we will be open to all guests but the services and facilities we offer have been adjusted to comply (as closely as possible) with all guidance issued by the Government to protect both Employees and Guest during their stay.

(NB We strive to achieve the standard of COVID-19 Compliance which aims to minimise the risks with a combination of risk removal, double stage cleaning and sanitization and social-distancing measures ; due to the nature of our accommodation we are unable to achieve a heightened level of ‘clinical cleanliness’ standards and therefore members of the public regarded as ‘vulnerable’ to COVID-19 infection (and those who share homes with them) should probably not choose to stay with us during this time.)

Social Distancing Requirements

To comply with Social Distancing guidance we will be operating a contactless 'self-service' check-in procedure and will be seeking co-operation from guests to arrange ‘staggered’ arrival/check-in times.

Guests will be sent (via email prior to arrival) a code to access the property main door via a key safe. Having accessed the property, replace the key in the key safe.

Your sanitized Room and Front Door Key will be in an envelope, with your name, on the hall table.

Hand sanitizer (and spare masks) will be available at the entrance.

Your room will be indicated (either upstairs or down the hall) and your name will be on the door. We will not be greeting guests in person but please text us (07749 016766 / 07552 724926) if you have any problems.

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Changes to Rooms and Facilities

Before you arrive your room will have been vacant for 24 hours and will have been ventilated, Two Stage Cleaned (deep cleaned and disinfected (as recommended – see below for details)).

Touch Points: all identified points of regular contact (e.g. Door Handles, Light Switches, Kettle Handles, Hair Dryers and Sanitary Wear) will have been spot cleaned and sanitized in particular. TV Remotes will have been sanitized and wrapped in protective covering prior to arrival.

All soft furnishings have been removed to aid deep-cleaning (apologies that rooms may vary from website pictures).

In your room your bed will be freshly made and clean towels left.

You will find a plastic waste bin and laundry bag for each night of your stay.

Each morning leave outside your room, a used waste bag (tied) to be disposed of and a laundry bag containing your wet towels.

Fresh towels will be left outside your room each day.

On the final day of your stay, please strip your bed and place the linen and used towels in the laundry bag.

These measures are aimed at protecting our employees.

Breakfast

A breakfast tray, ordered by text (menu in room) will be delivered to you at requested time.(Text: 07552 724926 / 07749 016766)

All Glasses, crockery and cutlery left in the room or provided with the breakfast tray will be washed in the dishwasher at highest setting. These may additionally wrapped to maintain sanitization before use.

Government Guidance: People staying in accommodation that have symptoms of COVID-19

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test.

If they are confirmed to have COVID-19, they should return home if they reasonably can.

They should use private transport but only drive themselves if they can do so safely.

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.